Privacy Policy
Your privacy is fundamental to our commitment at Vitality & Glow. This policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.
Introduction
At Vitality & Glow s.r.o., we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vitality-glow.cz and use our services.
This policy applies to all information collected through our website, mobile applications, and related services. By using our services, you consent to the data practices described in this policy.
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Information We Collect
Personal Information
- Name and contact information
- Email address
- Phone number
- Postal address
- Date of birth
- Health and wellness preferences
Technical Information
- IP address and browser information
- Device type and operating system
- Pages visited and time spent
- Referring website
- Cookies and tracking data
How We Use Your Information
Service Provision
To provide and maintain our vitality and wellness services, process orders, and deliver personalized recommendations based on your health profile and preferences.
Communication
To communicate with you about your account, respond to inquiries, send service updates, and provide customer support through various channels.
Marketing
To send you promotional materials, newsletters, and information about new products or services that may interest you, with your consent.
Personalization
To customize your experience on our website, recommend products, and tailor content based on your interests and behavior.
Analytics
To analyze website usage, improve our services, understand customer preferences, and optimize our product offerings.
Legal Compliance
To comply with applicable laws, regulations, and legal processes, and to protect our rights and the safety of our users.
Data Security and Storage
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- SSL encryption for data transmission
- Secure server infrastructure
- Access controls and authentication
- Regular security audits
- Data backup and recovery
- Employee training on data protection
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, it is securely deleted or anonymized.
Your Rights and Choices
Under applicable data protection laws, you have the following rights regarding your personal information:
Right to Access
Request access to the personal information we hold about you and receive a copy of your data.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information under certain circumstances.
Right to Restrict Processing
Request limitation of how we process your personal information.
Right to Data Portability
Receive your personal information in a structured, machine-readable format.
Right to Object
Object to processing of your personal information for direct marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days.
You also have the right to lodge a complaint with the relevant supervisory authority if you believe our processing of your personal information violates applicable law.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content and advertisements.
Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off in our systems.
- • Session management
- • Security features
- • Load balancing
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
- • Google Analytics
- • Usage statistics
- • Performance metrics
Marketing Cookies
These cookies are used to deliver advertisements more relevant to you and your interests.
- • Targeted advertising
- • Social media integration
- • Remarketing campaigns
Managing Cookies
You can control and manage cookies in various ways. Please note that removing or blocking cookies may impact your user experience on our website.
Third-Party Services and Data Sharing
We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or serving users. We ensure that these partners maintain appropriate security measures and use your information only as instructed by us.
Service Providers
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Payment Processing: Secure payment gateways to process transactions securely.
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Shipping Partners: Delivery services to fulfill your orders.
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Email Services: Email marketing and communication platforms.
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Analytics: Website analytics and performance monitoring services.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
We may also disclose your information to:
- Comply with legal obligations
- Protect our rights and safety
- Prevent fraud or abuse
- Enforce our terms of service
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your information.
Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information from our servers immediately.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take appropriate steps to remove such information from our records.
Age Verification
Users must be at least 16 years old to create an account or provide personal information on our website. We reserve the right to request verification of age if we suspect a user is under the required age.
Contact Information
Data Protection Officer
110 00 Nové Město, Praha 1
Quick Links
Response Time
We will respond to your privacy-related inquiries within 30 days of receipt. For urgent matters, please contact us by phone during business hours.
Policy Updates and Effective Date
Last Updated
Effective Date: January 1, 2024
Version: 2.1
Notification of Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email if the changes are material
- Post a notice on our website prominently
- Provide a summary of key changes
Your Continued Use
Your continued use of our website after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.